Privacy policy.
How We Use Your Information
We take your privacy seriously and will only use your information for the purposes indicated. We recognise our duty of care to the people within our data. We only collect information about you if we have reason to do so-for example to provide the service offered and for communications should you email us. The legal basis for processing the personal information we collect is called ‘legitimate interest’ under the GDPR.
This privacy notice tells you what to expect when STEER collects personal information. It applies to information we collect about:
Visitors to our websites
Our mobile app users
People who use our services e.g. people who email us, use our chat support or subscribe to our E-newsletter or request information by email
We keep our privacy notice under regular review. This privacy notice was last updated on 01. 01. 2021
Security and Performance
STEER maintains the highest security and performance of its websites, apps and platforms and takes all reasonable measures to hold your information securely in accordance with the applicable standards. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic safeguards. Our information governance protocols ensure we work in line with the Data Protection Act 2018 [GDPR] regarding all personal data collected.
Visitors to Our Website
When someone visits www.usteer.io we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third-party data processor. GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
Website Chat Support
If chat support is provided on the USTEER website it is powered by Tawk.to. The information you supply is not held or processed by them, only by STEER. When you use the chat support, we automatically collect some personal information which is your computer IP address. The offline submission form enables you to provide your contact name and email so that we can respond to your query and provide relevant information. The Demo requests maybe powered by a third-party integrator called YouCanBookMe. If you are an employee of a prospective client organisation, we may transfer your details to a marketing database so that we can keep you informed about developments in USTEER and other news. We use Google Suite as a cloud file storage software for marketing and for team collaboration and calendar integration. Google are members of the EU-US Privacy Shield Framework for the international transfer of data. You can opt out of receiving communications from us by emailing fiona@steer.global
Use of Cookies by STEER
Our web site uses cookies to determine visitor usage and preferences. You can use your browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that affects how our website functions and some pages and services may be affected.
Mobile Device App
USTEER apps require that the device ID be collected for the service notifications to function on your mobile device. Please see the privacy policies associated with the mobile apps on download.
Search Engine
Our website search and decision notice search is powered by Webnus. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either STEER or any third party.
E-Newsletter
We may deliver an infrequent e-newsletter. We may gather statistics around email opening and interaction with the newsletter where customers have opted in to receive the newsletter via the submission form.
Disclosure of Personal Information
We will not disclose your personal information to third parties other than those mentioned above used for our service delivery.
People who Email us
If you email us the information will not be stored on the website but sent via the SMPT servers, which are protected by TLS. Any email sent to us, including any attachments, may be monitored and used by us for reasons of security. Email security monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
Access, Retention and Deletion of Personal Information
Individuals can find out if we hold any personal information by making a ‘subject access request’ under the GDPR. If we do hold information about you, we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
To make a request to STEER for any personal information we may hold you need to put the request in writing addressing it to michelle@steer.global or writing to the address provided below. We will only hold your personal information while you remain actively engaged with our services or websites and will delete any inactive contacts after 12 months, unless you have requested its erasure in the meantime. If we do hold information about you, you can ask us to correct any mistakes or request the erasure of the personal information at any time by, once again, contacting michelle@steer.global
You Can Also get More Information on:
our instructions to staff on how to collect, use and delete personal data; and
how we check that the information we hold is accurate and up to date.
Links to Other Websites
There are hyperlinks from the website to the relevant social media accounts. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
How to Contact Us
If you have any queries or complaints about our privacy policy, you can email us or write to:
Jasmine House 7 St Margaret’s Street, Bradford on Avon Wiltshire, BA15 1DA
If you are not satisfied with how we are processing your personal data, or how we deal with your complaint, you can make a complaint to the Information Commissioner: www.ico.org.uk. The ICO does recommend you seek to resolve any issues with the data controller initially prior to any referral.